Managerial Attitude

1 to 4 days
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Program detailed

1 to 4 days

Manager training

  • Attitudes of a manager, a leader
  • How to motive your team ? Video recording analysis
  • How to handle tensions in your crew ? How to remotive a staff ? Effort recognition
  • KPI (Key Performance Indicator)
  • Establishing vision, mission and goals
  • Interior Manual (Suggested contents and how to set it up)
  • Inventories
  • Checklists
  • Standard operating procedures
  • Guest preference sheets
  • Pantry book & defect book
  • Departmental procedures
  • How to manage the Interior department and sub-departments
  • Information management systems: contacts, records, systems on the computer
  • Human Resources: Recruiting: candidate CV analysis, conducting interviews, selection process
  • Human Resources: SEA (Seaman’s Employment agreement) & Contracts
  • Human resources: Performance evaluation
  • Training and development
  • Review of Health, Safety and Security: HACCP, food safety, Marpol, ISPS, PPE, risk assessment, accidents and near misses, safeguarding

Upcoming dates

All the programs

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